Refund Policy

At Halal & Green, we carefully prepare and package our food and dietary supplement products to maintain their quality, safety, and freshness. Because our products are consumable food and dietary supplement items, all sales are final. No Returns or Refunds Due to the nature of our products, we do not accept product returns, refunds, exchanges, or refund requests due to change of mind, personal preference, incorrect product selection, or customer ordering errors. Opened or used products are not eligible for return or refund. No Order Cancellations Orders cannot be cancelled once they have been placed. Please carefully review your products, quantities, and shipping address before completing your purchase. Damaged Products If your order arrives damaged, please contact us within 7 days of delivery. Please provide your order number, a description of the damage, and clear photos of the product and packaging. After reviewing the issue, we may provide a replacement or another appropriate resolution. Incorrect Products If you receive a product that is different from what you ordered, please contact us within 7 days of delivery. If the error was made by us, we may provide a replacement or another appropriate resolution. Defective or Quality Issues If you believe a product has a defect or quality issue, please contact us as soon as possible after receiving your order. We may request photographs, product information, lot or batch information, or other details to investigate the issue. If the issue is confirmed, we may provide a replacement or refund at our discretion and as permitted by applicable law. Shipping Damage If your package arrives damaged, please document the condition of the package and product and contact us promptly. We will review the situation and determine the appropriate resolution. Incorrect Shipping Address Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if we agree to reship the order. Delivery Delays Shipping and delivery dates are estimates and may be affected by carrier delays, weather, holidays, natural disasters, or other circumstances beyond our control. Delivery delays alone do not qualify an order for a refund. Contact Us For questions regarding damaged, defective, or incorrect orders, please contact us through the contact information provided on our website.